FREQUENTLY ASKED QUESTIONS

SHIPPING AND RETURNS


How Much Does Shipping Cost?

Standard shipping is free for bottles that contain 90 capsules, and when you order three or more 30-capsule bottles. One 30-capsule bottle ships at $7.95, while two 30-capsule bottles ship for $12.99.

When Will I Receive My Shipment?

Estimated shipping time is 5–7 business days for orders placed within Canada.

What If My Package Is Damaged Or Missing?

Contact our Customer Care team by phone (888) 642-4361 or email customercare@truniagen.com.

Can I Track My Order?

Yes, we’ll email you the tracking details once your order has shipped.

Which Forms Of Payment Do You Accept?

We accept VISA, AMEX, Mastercard, Discover, ApplePay, and PayPal.

What’s Your Return Policy?

Please note, refunds will only be issued for returns within 30 days from the date of purchase, that retain their original factory seal, and remain in factory-quality condition. We can not issue refunds for partially used product or product that appears to be handled, opened, or tampered with.

To begin your return, please mail your factory-sealed bottles back to:

ChromaDex/TRU NIAGEN™
8300 Lawson Road
Milton, ON L9T 0A4
CA

PRODUCT DETAILS


What Is Tru Niagen™?

One capsule of Tru Niagen™ contains 300 mg of Niagen™ (providing 263 mg of nicotinamide riboside), a patented form of vitamin B3. Our inactive ingredients are microcrystalline cellulose and hypromellose. Microcrystalline cellulose is a plant-derived fiber and hypromellose is a common ingredient used to make vegetarian capsules. Tru Niagen™ is formulated without nuts or gluten. It contains no animal byproducts, and no artificial colors or flavors.

What’s The Recommended Serving Size?

While one capsule of Tru Niagen™ is our recommended serving size, it has been confirmed to effectively increase NAD at serving sizes up to 900mg per day (providing 789 mg of nicotinamide riboside). Tru Niagen™ is recommended to be taken at the same time every day. You can take it once daily in the morning or at night, with or without food.

Are There Any Dietary Restrictions?

Tru Niagen™ is formulated without nuts or gluten. It contains no animal byproducts, and no artificial colors or flavors.

Is Tru Niagen™ Approved For Use In Canada As A Natural Health Product?

Yes, Tru Niagen™ is authorized for sale by Health Canada as a Natural Health Product (NHP) under NPN #80092534.

What Should I Be Expecting?

Your experience with Tru Niagen™ may vary depending on your individual cellular needs. That’s because our bodies use NAD every day for basic functions like eating, breathing, sleeping, and drinking. No matter which benefits you experience, however, the science shows that Tru Niagen™ is hard at work on a cellular level. For best results, we recommend taking one capsule of Tru Niagen™ with a full glass of water once daily.

Can I Take Tru Niagen™ With Alcohol?

There is no evidence to suggest that Tru Niagen™ should not be taken with alcohol.

Can I Take Tru Niagen™ With Multivitamins?

Yes, it is okay to take Tru Niagen™ while taking a standard multivitamin that provides the daily recommended amounts of vitamins, including those with vitamin B3. Tru Niagen™ contains nicotinamide riboside, which is not the same as the vitamin B3 sources found in multivitamin products. Nicotinamide riboside is absorbed by cells and efficiently converted to NAD using a unique pathway different from vitamin B3 (niacin, nicotinamide) found in vitamin supplements. Nicotinamide riboside has been studied in clinical trials and proven effective for increasing NAD.*

Multivitamins are designed to provide the daily recommended values for essential vitamins and minerals and are appropriately balanced so they don’t contain high doses of any one vitamin or mineral. Before taking this product always check the label and consult your healthcare professional with any questions.

Can I Take Tru Niagen™ With NSAIDs?

Tru Niagen™ has no known negative interactions with NSAIDs. If you have any questions or concerns, we recommend consulting your healthcare practitioner prior to beginning use.

Can My Child Use Tru Niagen™?

Tru Niagen™ is not intended for use by children. We recommend pregnant or nursing women to consult a physician prior to use. Tru Niagen™ should be used as directed.

Can I Take Tru Niagen™ While Breastfeeding?

We do not yet have any human research evaluating the safety of Tru Niagen™ supplementation while breastfeeding and recommend consulting with your doctor prior to use.

Is Tru Niagen™ Authorized For Sale In Canada?

Yes, Tru Niagen™ is authorized for sale in Canada as a Natural Health Product (NHP) when used as directed.

Is Tru Niagen™ Natural?

Our key ingredient, Niagen™, is a nature-identical, synthesized form of a unique vitamin B3 known as nicotinamide riboside (NR). It is identical structurally and functionally to naturally occurring NR found in trace amounts in milk.

Are There Negative Side Effects?

No adverse effects have been attributed to our product during published clinical trials. As with any form of supplementation, if you experience any prolonged discomfort or side effects, discontinue use and consult your healthcare provider.

SCIENCE


How Does Tru Niagen™ Work?

Nicotinamide adenine dinucleotide (NAD) is a coenzyme found in every living cell. But as we age, NAD levels decline. In 2004, Charles Brenner, PhD, discovered a unique and overlooked form of vitamin B3 (nicotinamide riboside) that is a natural precursor to NAD. Meaning it helps our cells increase NAD and thereby supports cellular health.

Our key ingredient, Niagen™, is the patented name for nicotinamide riboside, and is shown to increase NAD levels in blood for the maintenance of good health.

How Much Research Has Been Done On Tru Niagen™?

Our key ingredient has multiple human clinical trials demonstrating it is an effective means of increasing NAD. This research is founded on more than a decade of studies on nicotinamide riboside, a naturally occurring form of vitamin B3, and over a century’s worth of research on NAD itself.

In 2016, a groundbreaking study was the first to show our patented form of NR (Niagen™) increases NAD levels in humans. These positive results inspired research around the world. There are more than 20 additional clinical trials completed or underway exploring the potential health benefits of Niagen™, the key ingredient in Tru Niagen™.

What’s The Difference Between Niagen™ And Tru Niagen™?

Niagen™ is the patented form of a nature-identical vitamin B3 known as nicotinamide riboside.

Tru Niagen™ is the name of our product. Each capsule of Tru Niagen™ contains 300mg of Niagen™ (providing 263 mg of nicotinamide riboside).

What Is NAD?

Nicotinamide adenine dinucleotide (NAD) is a coenzyme found in every living cell. It’s essential to every cell but especially to those with mitochondria. That’s because the mitochondria are “the powerhouse of the cell.” Meaning that like any other battery or energy resource, the mitochondria depend on an external power source to support energy metabolism. NAD is one of those sources, as it supports many biological functions including cellular energy production.

How Much NAD Do I Need To Remain Healthy?

“NAD precursors” are what your cells use to make more NAD. Not getting enough of these precursors can lead to a vitamin deficiency disease called Pellagra, but most balanced diets provide sufficient levels of precursors to avoid this disease.

In recent years, scientists have learned more about NAD and the factors that influence NAD levels. For example, we now know that increasing NAD can mean good things for cellular health. It can support cellular maintenance and biological functions.

Will My Cells Become Dependent on Tru Niagen™ And Produce Less NAD On Their Own?

Based on published research results, we have no reason to believe Tru Niagen™ will decrease the natural activity level of enzymes that make NAD.

How Does Tru Niagen™ Compare To The Other Vitamin B3s?

The B3 vitamins have one thing in common: they are all building blocks cells can use to make NAD. Nicotinic acid, nicotinamide, and nicotinamide riboside can all be turned into NAD, but cells use different recipes that require different numbers of steps to make NAD out of each B3. Some B3s also come with some unwelcome side effects: nicotinic acid can cause an uncomfortable flushing response.

What’s The Difference Between Tru Niagen™ And NMN?

There are many differences between Tru Niagen™ and NMN. Our key ingredient, (Niagen™ nicotinamide riboside), is proven to effectively increase NAD levels in people.

NMN is also a molecular building block for NAD, but it has not yet been tested in people. Multiple published preclinical studies have also demonstrated that NMN is broken down to NR outside of cells before being absorbed and converted to NAD.

SUBSCRIPTIONS


Do I Need A Subscription?

No. Our subscriptions can save you money and time, but you’re never obligated to enroll.

When Will I Be Billed?

It depends on your subscription preferences. Plans are either billed per month, every three months, or twice per year. Update your subscription preferences at any time by logging in to your account or contacting Customer Care.

When Will I Receive My Shipment?

Estimated shipping time is 5–7 business days for orders within Canada.

How Do I Update My Subscription?

To update your shipping or billing information, simply log in to your account and select “Orders.”</p>

Log In (https://store.truniagen.ca/account/login)

Can I Change The Frequency Of My Orders?

Yes. To update your subscription frequency, log in to your account or contact customer care to cancel your current delivery and enroll in a new one.

How Do I Pause Or Cancel My Subscription?

You can pause or cancel your subscription at any time by logging into your account or contacting Customer Care.